Account & Data Deletion Request

Farepoint Transit Management Platform (FP Terminal & FP Console)

Data Deletion Policy & Procedure

Under Google Play Store Data Safety guidelines and the Kenya Data Protection Act (2019), any registered user—including Matatu Conductors, Crew members, and SACCO Administrators—has the right to request deletion of their account and associated personal data.

What data is deleted immediately upon request:

  • User profile credentials (username, phone number, encrypted password hash).
  • Assigned vehicle associations and active authentication tokens.
  • Personal employee profile records within the SACCO organization.

Data Retention for Legal & Audit Obligations:

Historical financial transactions, fare collection receipts, and tax records are retained in an anonymized format for statutory periods required under Kenyan financial record-keeping laws.

Submit Account Deletion Request

You can also send a deletion request directly to our Data Protection Officer at:

[email protected] • +254 113 607 660

Requests are processed within 48 to 72 business hours.